The Total Economic Impact of Slack for Service Teams

The customer experience is at the heart of success in any industry. If your customers aren’t happy, how can you thrive? Increasingly, organizations are relying on Slack to grow true customer loyalty, all while reducing costs.

To put an independent lens on the benefits of using Slack, we commissioned a study by Forrester Consulting to calculate a potential return on investment (ROI) for deploying Slack for service teams.

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Cover of The Total Economic Impact of Slack For Service Teams study

With Slack, messages arrive with context, people and files surface with a simple search and security meets ease of use. Office optional.

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